Remote Part-Time Call Center Agent — Fast, Friendly Help

Virginia.gov; United States; Remote; USD 40,749,000 - 43,394,000; Part time

Benefits offered by this job

Daily Drop — Subscriber Perk

Grocery delivery service

Job summary

The Virginia Department of Motor Vehicles is seeking experienced Contact Center Representatives to provide remote customer service support. This role handles inquiries via phone, email, and social media, helping customers with DMV products, services, and website navigation.

Incumbents aim for first-contact resolution in a high-volume, structured environment while delivering professional, courteous service. The position is wage-based, remote, and does not include state benefits, with scheduled

Qualifications

• Experience in fast-paced customer service or contact center settings.
• Ability to navigate CRM and transaction tools and online resources.
• Effective written and verbal communication with diverse audiences.

Responsibilities

• Respond to high volume inbound/outbound inquiries via phone, email, and social media.
• Assist customers with DMV products, services, and online tools.
• Analyze needs and provide accurate information for DMV services.
• Resolve issues efficiently with professionalism and empathy.
• Document interactions using call-routing, ticketing, and CRM systems.
• Adhere to schedules, procedures, and performance standards.

Skills

Customer service

CRM navigation

Communication

Stress management

Time management

Tools

Converge

MySelect

CRM systems

Job description

The Virginia Department of Motor Vehicles is seeking experienced Contact Center Representatives to provide remote customer service support. This role handles inquiries via phone, email, and social media, helping customers with DMV products, services, and website navigation.

Incumbents aim for first-contact resolution in a high-volume, structured environment while delivering professional, courteous service. The position is wage-based, remote, and does not include state benefits, with scheduled