Remote Call Center Advisor - Emissions & DMV Support

Opus; United States; Remote; USD 20,664 - 27,552; Full time

Job summary

Opus is hiring for a Customer Support role primarily focused on providing telephone assistance to motorists regarding the Georgia Motor Vehicle Emissions Inspection Program. This position requires excellent communication skills and the ability to resolve issues efficiently.

The candidate will work in a remote capacity after a two-week mandatory in-office training. Responsibilities include responding to inquiries, managing call tracking, and assisting inspection station personnel with technical questions.

Qualifications

• 1 year of experience in a Customer Service or Call Center environment.
• Experience in successful conflict resolution preferred.

Responsibilities

• Professionally respond to telephone inquiries from motorists.
• Enter each call received into the tracking system.
• Resolve issues independently and effectively.
• Identify escalations to management for better customer satisfaction.
• Interact with inspection station personnel over the phone.
• Open and dispatch service calls for equipment issues.

Skills

Excellent interpersonal skills

Strong verbal and written communication skills

Organizational skills

Dependable and reliable

Education

High School Diploma or equivalent

Job description

Opus is hiring for a Customer Support role primarily focused on providing telephone assistance to motorists regarding the Georgia Motor Vehicle Emissions Inspection Program. This position requires excellent communication skills and the ability to resolve issues efficiently.

The candidate will work in a remote capacity after a two-week mandatory in-office training. Responsibilities include responding to inquiries, managing call tracking, and assisting inspection station personnel with technical questions.