Public Sector Customer Success Leader

Edmunds GovTech, Inc.; Northfield (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Edmunds GovTech, Inc. is seeking a Customer Success Manager to drive adoption and maximize value for our government clients. You will lead onboarding, coordinate with professional services, and ensure clear expectations on support channels, SLAs, and resources.

You'll run health checks, perform business reviews, monitor risk, and identify opportunities to expand our ERP solutions across Finance, Tax, and Utility. Strong communication and government-sector experience are essential.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years in customer success, account management, or customer service.
• Experience with local government, public sector, or mission-critical domains.
• Familiarity with ERP/financial-management software and CRM platforms.

Responsibilities

• Own the handoff and the go-live, inventory open items and set expectations.
• Drive adoption and value by ensuring customers use the full ERP suite.
• Run bi-weekly health cadence and publish reviews; monitor item load and ROI.
• Lead annual business reviews with stakeholders and decision makers.
• Catch risk early, build action plans, and escalate with Care team as needed.
• Surface growth by identifying modules or services to expand.
• Own renewals and retention for your book of business.
• Carry the customer's voice; collect feedback and influence leadership.
• Show up where customers are; plan and attend education events and webinars.

Skills

Customer service

Account management

Relationship building

Public sector experience

Education

Bachelor’s degree

Tools

Vitally

Salesforce

Job description

Edmunds GovTech, Inc. is seeking a Customer Success Manager to drive adoption and maximize value for our government clients. You will lead onboarding, coordinate with professional services, and ensure clear expectations on support channels, SLAs, and resources.

You'll run health checks, perform business reviews, monitor risk, and identify opportunities to expand our ERP solutions across Finance, Tax, and Utility. Strong communication and government-sector experience are essential.