Public Sector Customer Success Manager - Retention & Growth

TrueComp; United States; Remote; USD 95,000 - 140,000; Full time

Job summary

TrueComp partners with over 1,000 public sector agencies to modernize workforce planning, compensation, and benefits analysis. The Customer Success Manager owns a book of 50-75 accounts, from early platform work through renewal, ensuring retention and adoption across the portfolio.

You will engage HR and finance leaders, support budget cycles, and identify expansion opportunities across modules. The role reports to the COO and collaborates with Sales, Support, and Product teams.

Qualifications

• Direct experience inside or alongside public sector HR or finance.
• Working knowledge of compensation benchmarking, labor costing, or actuarial analysis.
• Direct ownership of renewal outcomes in a prior role, including pricing conversations and negotiation.
• Working knowledge of public sector procurement—purchase orders, fiscal year cycles, contract amendments, and when a renewal becomes a competitive re-bid.
• 3–5 years managing customer relationships with direct retention and renewal accountability.

Responsibilities

• Own the renewal conversation for every account in your book.
• Run a renewal calendar starting 120 days out.
• Negotiate pricing and terms within approved authority.
• Manage purchase orders, fiscal year timing, and contract amendments.
• Forecast renewals and identify risk early.
• Maintain an account health view for forecast reviews.
• Build relationships with HR and finance leadership at each agency.
• Collaborate with Sales, Support, and Product.
• Route customer feedback into the roadmap process.

Skills

Account management

Public sector experience

Negotiation

Sales collaboration

Written communication

Tools

Salesforce

Job description

TrueComp partners with over 1,000 public sector agencies to modernize workforce planning, compensation, and benefits analysis. The Customer Success Manager owns a book of 50-75 accounts, from early platform work through renewal, ensuring retention and adoption across the portfolio.

You will engage HR and finance leaders, support budget cycles, and identify expansion opportunities across modules. The role reports to the COO and collaborates with Sales, Support, and Product teams.