Remote Public Safety Customer Success Manager

Blue Voice Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Blue Voice Inc., a fast-moving AI and public safety SaaS startup, seeks a Customer Success Manager to help nationwide public safety agencies onboard, adopt, and realize maximum value from our platform. You will partner with the Director of Customer Success to drive growth, retention, and engagement across departments.

This role is highly customer-facing, relationship-driven, and requires strong communication, organization, and problem-solving skills to support scalable processes and company

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–7 years of experience in Customer Success, Account Management, or related field.

Responsibilities

• Customer Relationship Management: Maintain strong relationships with assigned Public Safety Agencies.
• Onboarding & Implementation Support: Coordinate onboarding and lead admin trainings and rollout planning.
• Engagement & Retention: Proactively monitor department engagement, conduct recurring check-ins, trainings, and strategic reviews; identify churn risks.
• Renewals: Lead renewal efforts with regular engagement, renewal materials, and coordination to secure renewals.
• Customer Success Operations Support: Assist with CS operational initiatives to improve efficiency and scalability.
• Cross-Functional Collaboration: Collaborate with Sales, Engineering, and Leadership to support customer needs.

Skills

Communication

Organization

Relationship-building

Problem-solving

Time management

Presentation

Education

Bachelor's degree or equivalent

Tools

Google Workspace

CRM tools

Job description

Blue Voice Inc., a fast-moving AI and public safety SaaS startup, seeks a Customer Success Manager to help nationwide public safety agencies onboard, adopt, and realize maximum value from our platform. You will partner with the Director of Customer Success to drive growth, retention, and engagement across departments.

This role is highly customer-facing, relationship-driven, and requires strong communication, organization, and problem-solving skills to support scalable processes and company