Remote Public Library Software Account Manager

Clarivate Analytics; Illinois; Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with match

Vacation

Sick time

Volunteer time

Discount programs

Job summary

Clarivate Analytics seeks an Account Manager for the Public Library Software Group – Innovative Team to partner with libraries across the United States, driving adoption of Polaris, Sierra, and Vega LX while delivering exceptional service.

You will build lasting client relationships, develop account plans, and coordinate cross‑functional resources; travel up to 50% is expected and a comprehensive benefits package is offered.

Qualifications

• Bachelor’s degree or relevant, equivalent work experience.
• 5 years of direct field sales professional work experience.
• 5 years of experience managing external client relationships within an enterprise software environment.
• Adaptability, resilience, and ability to work as a team player.
• Library technology or library software sales experience preferred, with ILS knowledge.

Responsibilities

• Establish and maintain regular communication with clients via phone and onsite visits.
• Ensure knowledge of client’s product mix and how the solution is used by the client.
• Create and execute account plans with financial objectives for strategic accounts.
• Inform clients of Innovative events, products and services that benefit them.
• Create consulting opportunities and engage Innovative resources to meet client goals.
• Create call/visit reports to document findings and inform internal teams.

Skills

Field sales experience

Enterprise software sales

Client relationship management

Adaptability

Emotional intelligence

Education

Bachelor’s degree or equivalent

Job description

Clarivate Analytics seeks an Account Manager for the Public Library Software Group – Innovative Team to partner with libraries across the United States, driving adoption of Polaris, Sierra, and Vega LX while delivering exceptional service.

You will build lasting client relationships, develop account plans, and coordinate cross‑functional resources; travel up to 50% is expected and a comprehensive benefits package is offered.