Account Manager (Public Libraries)

Clarivate; Ann Arbor (MI); On-site; USD 84,000 - 105,000; Full time

Job summary

Clarivate is seeking an Account Manager for the Public Library Software Group – Innovative Team to be the trusted advisor for libraries across the United States, driving adoption of Polaris, Sierra, and Vega LX while delivering exceptional customer success.

You will build lasting relationships, create strategic account plans, and collaborate with cross-functional teams to expand services and support library communities.

Qualifications

• Bachelor’s degree or relevant, equivalent work experience.
• 5 years of direct field sales professional work experience
• 5 years of experience managing external client relationships within an enterprise software environment

Responsibilities

• Establish and maintain a system of regular communication with clients to include phone calls and onsite visits
• Ensure knowledge of client’s product mix and how the solution is used by the client
• Create and execute account plans which include financial objectives for strategic accounts
• Ensure clients are aware of Innovative events, products and service offerings that would benefit the client
• Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals
• Create call/visit reports to document findings and to communicate internally

Skills

Field sales experience

Client relationship management

Business communication

Team collaboration

Education

Bachelor’s degree or relevant, equivalent work experience

Tools

Library software (ILS)

Job description

Ready to make a real impact on the future of public libraries? We’re looking for a passionate Account Manager to join our Public Library Software Group – Innovative Team at Clarivate! In this role, you’ll be the trusted partner for libraries across the United States, building strong relationships and helping them unlock the full potential of our industry-leading solutions like Polaris, Sierra, and Vega LX.

This isn’t just a job—it’s a chance to empower libraries to transform their communities through cutting-edge technology and services. You’ll play a key role in driving client success, expanding product adoption, and ensuring libraries deliver exceptional experiences to the people they serve.

If you thrive in a fast-paced, competitive environment and love continuous learning, this is your opportunity to make a difference. Join us and help shape the future of public libraries!

About You – Experience, Education, Skills, And Accomplishments…

• Bachelor’s degree or relevant, equivalent work experience
• 5 years of direct field sales professional work experience
• 5 years of experience managing external client relationships within an enterprise software environment

It would be great if you also had…

• Adaptability, resilience, and the ability to work as a team player
• An expert approach to managing Emotional Intelligence
• Expertise with library technology or library software sales experience
• Experience with supporting/selling ILS (Integrated Library Systems)

What will you be doing in this role?

• Establish and maintain a system of regular communication with clients to include phone calls and onsite visits
• Ensure knowledge of client’s product mix and how the solution is used by the client
• Create and execute account plans which include financial objectives for strategic accounts
• Ensure clients are aware of Innovative events, products and service offerings that would benefit the client
• Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals
• Create call/visit reports to document findings and to communicate internally

About The Team

Join a high-performing Public Library Product Sales team focused on helping libraries transform how they serve their communities. Partnering closely with Public Library Sales, our team connects customers with innovative solutions that help modernize library operations, elevate patron experiences, and expand the impact libraries can make.

You’ll work alongside a tight-knit team that values collaboration, customer insight, and winning together. It’s a fast-paced, strategic role with an opportunity to influence growth, build lasting customer partnerships, and help shape the future of public libraries.

Compensation - US Only

The expected base salary for this position is $84,000 - $105,000 USD per year. This role is eligible for (incentive or bonus) earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

Hours of Work

Full time, permanent

Although duties are typically performed during normal business hours, off-hours work/on-call shifts may be required to meet customer and/or business needs.

Ability to travel up to 50%

#CB

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.