Impactful Public Library Software Account Manager

Clarivate; Ann Arbor (MI); On-site; USD 84,000 - 105,000; Full time

Job summary

Clarivate is seeking an Account Manager for the Public Library Software Group – Innovative Team to be the trusted advisor for libraries across the United States, driving adoption of Polaris, Sierra, and Vega LX while delivering exceptional customer success.

You will build lasting relationships, create strategic account plans, and collaborate with cross-functional teams to expand services and support library communities.

Qualifications

• Bachelor’s degree or relevant, equivalent work experience.
• 5 years of direct field sales professional work experience
• 5 years of experience managing external client relationships within an enterprise software environment

Responsibilities

• Establish and maintain a system of regular communication with clients to include phone calls and onsite visits
• Ensure knowledge of client’s product mix and how the solution is used by the client
• Create and execute account plans which include financial objectives for strategic accounts
• Ensure clients are aware of Innovative events, products and service offerings that would benefit the client
• Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals
• Create call/visit reports to document findings and to communicate internally

Skills

Field sales experience

Client relationship management

Business communication

Team collaboration

Education

Bachelor’s degree or relevant, equivalent work experience

Tools

Library software (ILS)

Job description

Clarivate is seeking an Account Manager for the Public Library Software Group – Innovative Team to be the trusted advisor for libraries across the United States, driving adoption of Polaris, Sierra, and Vega LX while delivering exceptional customer success.

You will build lasting relationships, create strategic account plans, and collaborate with cross-functional teams to expand services and support library communities.