Account Manager (Public Libraries)

Clarivate Analytics; Illinois; Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with match

Vacation

Sick time

Volunteer time

Discount programs

Job summary

Clarivate Analytics seeks an Account Manager for the Public Library Software Group – Innovative Team to partner with libraries across the United States, driving adoption of Polaris, Sierra, and Vega LX while delivering exceptional service.

You will build lasting client relationships, develop account plans, and coordinate cross‑functional resources; travel up to 50% is expected and a comprehensive benefits package is offered.

Qualifications

• Bachelor’s degree or relevant, equivalent work experience.
• 5 years of direct field sales professional work experience.
• 5 years of experience managing external client relationships within an enterprise software environment.
• Adaptability, resilience, and ability to work as a team player.
• Library technology or library software sales experience preferred, with ILS knowledge.

Responsibilities

• Establish and maintain regular communication with clients via phone and onsite visits.
• Ensure knowledge of client’s product mix and how the solution is used by the client.
• Create and execute account plans with financial objectives for strategic accounts.
• Inform clients of Innovative events, products and services that benefit them.
• Create consulting opportunities and engage Innovative resources to meet client goals.
• Create call/visit reports to document findings and inform internal teams.

Skills

Field sales experience

Enterprise software sales

Client relationship management

Adaptability

Emotional intelligence

Education

Bachelor’s degree or equivalent

Job description

Ready to make a real impact on the future of public libraries? We’re looking for a passionate Account Manager to join our Public Library Software Group – Innovative Team at Clarivate! In this role, you’ll be the trusted partner for libraries across the United States, building strong relationships and helping them unlock the full potential of our industry-leading solutions like Polaris, Sierra, and Vega LX. This isn’t just a job—it’s a chance to empower libraries to transform their communities through cutting-edge technology and services. You’ll play a key role in driving client success, expanding product adoption, and ensuring libraries deliver exceptional experiences to the people they serve. If you thrive in a fast-paced, competitive environment and love continuous learning, this is your opportunity to make a difference. Join us and help shape the future of public libraries!

About You

experience, education, skills, and accomplishments… Bachelor’s degree or relevant, equivalent work experience 5 years of direct field sales professional work experience 5 years of experience managing external client relationships within an enterprise software environment It would be great if you also had… Adaptability, resilience, and the ability to work as a team player An expert approach to managing Emotional Intelligence Expertise with library technology or library software sales experience Experience with supporting/selling ILS (Integrated Library Systems)

What will you be doing in this role?

• Establish and maintain a system of regular communication with clients to include phone calls and onsite visits
• Ensure knowledge of client’s product mix and how the solution is used by the client
• Create and execute account plans which include financial objectives for strategic accounts
• Ensure clients are aware of Innovative events, products and service offerings that would benefit the client
• Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals
• Create call/visit reports to document findings and to communicate internally

About the Team

Join a high-performing Public Library Product Sales team focused on helping libraries transform how they serve their communities. Partnering closely with Public Library Sales, our team connects customers with innovative solutions that help modernize library operations, elevate patron experiences, and expand the impact libraries can make. You’ll work alongside a tight-knit team that values collaboration, customer insight, and winning together. It’s a fast-paced, strategic role with an opportunity to influence growth, build lasting customer partnerships, and help shape the future of public libraries.

Compensation - US Only

The expected base salary for this position is $84,000 - $105,000 USD per year. This role is eligible for (incentive or bonus) earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

Hours of Work

Full time, permanent Although duties are typically performed during normal business hours, off-hours work/on-call shifts may be required to meet customer and/or business needs. Ability to travel up to 50% #LI-Remote #CB

Equal Employment Opportunity

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com