Remote PSO Program Manager, Community Connect

Out in Science, Technology, Engineering, and Mathematics; Scottsdale (AZ); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Parental leave

Medical, Dental, Vision plans

Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Snacks in our offices

Job summary

Axon is seeking a PSO Program Manager, Community Connect, to lead the operational health and scalable execution of the Community Connect program across Axon's U.S. customer base and expanding international footprint.

You’ll establish disciplined processes, governance, and cross-functional collaboration to ensure successful delivery and customer impact across installations and deployments. You will coordinate with Product, Engineering, Support, Sales, and Finance to remove blockers, drive

Qualifications

• Bachelor's degree or equivalent in related field; 2+ years supporting customer-facing technical deployments.
• Knowledge of hardware, networking, connectivity and integration concepts, including IP, DHCP, DNS, VLANs, firewalls, ports, Wi‑Fi, bandwidth, and basic troubleshooting.
• Experience managing complex, customer-facing work with multiple stakeholders, dependencies, risks, and escalations.
• Strong organizational, communication, and problem-solving skills with clear documentation across teams.
• CJIS background check and CJIS clearance required.

Responsibilities

• Partner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reporting that support consistent program delivery.
• Maintain visibility into overall program performance, project status, delivery milestones, dependencies, and customer-impacting risks.
• Coordinate with Product, Engineering, Support, Sales, Finance, and other internal teams to remove delivery blockers, manage escalations, and improve customer experience.
• Support work-order management and closure activities, including quality checks, documentation, and internal handoffs.
• Serve as a technical resource for deployment planning, hardware readiness, network connectivity, configuration, and integration requirements.
• Support deployment of cores in the field with remote configuration, activation, validation, and onsite support as needed.
• Troubleshoot hardware, network, connectivity, and video-integration issues; document findings and coordinate escalation for resolution.
• Create and maintain deployment playbooks, training materials, and knowledge resources for consistent team execution.
• Identify recurring issues and partner with leadership to drive improvements for scalable execution.
• Support adoption of new products and internal tools by ensuring guidance and readiness resources.

Skills

Program management

Stakeholder management

Technical deployments

Problem solving

Documentation

Education

Bachelor's degree in related field

Tools

Salesforce

Smartsheet

Jira

Google Workspace

Microsoft Office

Job description

Axon is seeking a PSO Program Manager, Community Connect, to lead the operational health and scalable execution of the Community Connect program across Axon's U.S. customer base and expanding international footprint.

You’ll establish disciplined processes, governance, and cross-functional collaboration to ensure successful delivery and customer impact across installations and deployments. You will coordinate with Product, Engineering, Support, Sales, and Finance to remove blockers, drive