Global Operations Orchestrator & Program Lead

AXON-Networks; Irvine (CA); Hybrid; CAD 76,000 - 110,000; Full time

Job summary

AXON Networks seeks an Operations Program Manager to own the integrated schedule for planned operational activities across regions, customers and technical teams, maintaining a single calendar and clear milestones.

You will coordinate with Support, NOC, SRE, DevOps, Engineering, QA and Product to align resources, track risks, ensure readiness and handoffs, and provide accurate visibility to leaders and customers, across time zones.

Qualifications

• 7+ years of program or project management experience, including at least 3 years coordinating technical operations, cloud, network, SaaS or production-service activities.
• Demonstrated ownership of complex cross-functional schedules involving external customers and multiple internal technical teams.
• Experience maintaining integrated plans, global calendars, resource forecasts, dependencies, risk registers, decisions, action logs and executive status reporting.
• Strong understanding of production change, maintenance, deployment or release coordination, including readiness, implementation, validation, rollback and closure.
• Ability to understand technical dependencies and ask effective questions across cloud services, infrastructure, software, networks and device operations without needing to be the technical implementer.
• Exceptional written and verbal communication with the judgment to tailor updates for customers, executives, program managers and technical responders.
• Proven ability to influence without authority, resolve competing priorities, hold owners accountable and elevate constructively with evidence and options.
• Strong organization and attention to detail across concurrent activities, regions and time zones, including calm execution during changing conditions.
• Experience with project/program tools, change-management systems, shared calendars, dashboards and collaboration platforms.
• Experience with Jira, Jira Service Management, Confluence, Smartsheet, Microsoft Project, Monday.com, Asana or comparable planning and workflow platforms.

Responsibilities

• Own the integrated schedule and coordination process for planned operational activities across regions, customers, services and technical teams.
• Maintain one authoritative global calendar that shows activity windows, customer commitments, resource assignments, dependencies, conflicts, risk and status.
• Drive each activity from intake through readiness, execution, validation, customer handoff and closure using clear milestones and accountable owners.
• Align Support, NOC, SRE, DevOps, Engineering and other required resources without taking over their technical decisions or people-management responsibilities.
• Provide leaders, customers and delivery teams with timely, accurate visibility into the forward schedule, capacity constraints, risks, decisions and outcomes.
• Set intake process and minimum lead times for deployments, migrations, firmware rollouts, and other planned work.
• Turn requests into integrated activity plans (milestones, entry/exit criteria, sequencing, rollback, communications, closure).
• Run readiness reviews to confirm approvals, runbooks, test evidence, and monitoring are in place.
• Track decisions, risks, and dependencies; elevate gaps early with clear options and owners.
• Act as the operational planning counterpart to customer PMs for work affecting their services or devices.
• Maintain up-to-date records of customer maintenance windows, contacts, and escalation paths.
• Align internal program timelines with the operations calendar, ensuring sufficient lead time.
• Facilitate go/no-go checkpoints while leaving technical decisions to accountable owners.
• Identify required skills/coverage from Support, NOC, SRE, DevOps, Engineering, QA, and other teams for each activity.
• Secure resource commitments (primary + backup) and track coverage through execution and post-activity monitoring.
• Flag double-booking, fatigue, and single-person dependencies; coordinate handoffs across time zones and shifts.
• Facilitate kickoffs, checkpoints, and completion reviews for high-impact work.
• Define communication plans (audience, channel, cadence, owner) for customers, leadership, and technical teams.
• Monitor milestones and risks in real time, triggering escalation when windows are at risk.
• Confirm validation, documentation, and handoff before closing out an activity.
• Report on upcoming work, conflicts, resource gaps, and outcomes.
• Track metrics: on-time readiness, schedule adherence, rollback rate, change-caused incidents, communication timeliness.
• Lead post-activity reviews and turn lessons into process/tooling improvements.
• Partner with OSS Engineers to improve calendar and workflow tools while retaining process ownership.

Skills

Program management

Cross-functional coordination

Stakeholder management

Scheduling and calendar management

Executive communication

Education

Bachelor’s degree in business, engineering, information technology or related field

Tools

Jira

Jira Service Management

Confluence

Smartsheet

Microsoft Project

Monday.com

Asana

Job description

AXON Networks seeks an Operations Program Manager to own the integrated schedule for planned operational activities across regions, customers and technical teams, maintaining a single calendar and clear milestones.

You will coordinate with Support, NOC, SRE, DevOps, Engineering, QA and Product to align resources, track risks, ensure readiness and handoffs, and provide accurate visibility to leaders and customers, across time zones.