Remote Provider Support Specialist

Sailor Health, Inc.; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Sailor Health, Inc. is hiring a full-time remote Provider Support Coordinator to serve as a dedicated contact for our provider network. You will field real-time calls, respond to emails, manage caseloads, and build strong relationships to ensure clinicians feel supported and enabled to deliver care.

Typical hours are Mon-Fri 9am–6pm ET with occasional after-hours coverage when needed. This role thrives on relationship-building, proactive problem-solving, and delivering excellent service in a

Qualifications

• Extremely organized with airtight follow-through and accountability.
• Proactive and comfortable with ambiguity, taking initiative when needed.
• Sound judgment on urgency and ownership to know what’s yours to solve.
• Warm, empathetic communicator who handles provider interactions professionally.

Responsibilities

• Manage provider email support as the first contact for queries.
• Answer provider calls in real time for logistics, tech, or patient issues.
• Track every open item through to resolution with up-to-date records.
• Proactively support the provider network by checking in and identifying needs.
• Deliver outstanding customer service with a solutions-focused approach.

Skills

Extremely organized

Proactive

Sound judgment

Warm communicator

Job description

Sailor Health, Inc. is hiring a full-time remote Provider Support Coordinator to serve as a dedicated contact for our provider network. You will field real-time calls, respond to emails, manage caseloads, and build strong relationships to ensure clinicians feel supported and enabled to deliver care.

Typical hours are Mon-Fri 9am–6pm ET with occasional after-hours coverage when needed. This role thrives on relationship-building, proactive problem-solving, and delivering excellent service in a