Remote Provider Enablement Specialist

Transcarent; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Stock options

Wellness benefits

Job summary

Transcarent is seeking a Provider Enablement Associate to support provider offices with patient-related services from a remote location. The role follows a Monday–Friday schedule, 10:00am–6:30pm EST, supporting benefits verification, eligibility checks, pre-certifications, and related care support.

You will handle high-volume inbound calls, diagnose provider needs, and guide on eligibility, coverage, and appeals processes.

Qualifications

• High School Diploma or GED required.
• 1+ years in customer service, service industry, or administration.
• 1+ years hands-on experience with web-based applications.
• Excellent customer service skills; strong verbal and written communication.
• Ability to respond empathetically and resolve provider questions.

Responsibilities

• Answer high-volume inbound calls from provider offices.
• Probe to understand provider questions and aim for first-call resolution.
• Navigate multiple systems to resolve complex provider questions and requests.
• Offer guidance on eligibility, coverage, pre-certification denials, and appeals.

Skills

Call center

Customer service

Verbal communication

Written communication

Empathy

Multitasking

Education

High School Diploma/GED

Tools

CRM software

Job description

Transcarent is seeking a Provider Enablement Associate to support provider offices with patient-related services from a remote location. The role follows a Monday–Friday schedule, 10:00am–6:30pm EST, supporting benefits verification, eligibility checks, pre-certifications, and related care support.

You will handle high-volume inbound calls, diagnose provider needs, and guide on eligibility, coverage, and appeals processes.