Remote Care Support Specialist (Temporary)

Spring Health; United States; Remote; USD 28,254 - 35,321; Part time

Job summary

Spring Health is looking for a Temporary Care Support Coordinator to provide exceptional support for our members and providers in a remote setting. You will be the primary contact for clients, addressing their needs through effective communication during inbound and outbound calls.

Successful candidates will have at least one year of customer service experience and strong empathetic listening skills. The role involves flexibility in working hours, including weekends and holidays, while ensuring high standards of client satisfaction.

Qualifications

• At least one year of customer service experience.
• Experience working with diverse backgrounds.
• Ability to maintain composure and professionalism under pressure.

Responsibilities

• Provide telephonic support to members and providers.
• Manage care coordination tasks, including patient charts and appointments.
• Analyze and troubleshoot technical issues.

Skills

Customer service experience

Empathetic listening skills

Technical proficiency

Ability to work independently

Problem-solving mindset

Tools

Jira

Zendesk

Job description

Spring Health is looking for a Temporary Care Support Coordinator to provide exceptional support for our members and providers in a remote setting. You will be the primary contact for clients, addressing their needs through effective communication during inbound and outbound calls.

Successful candidates will have at least one year of customer service experience and strong empathetic listening skills. The role involves flexibility in working hours, including weekends and holidays, while ensuring high standards of client satisfaction.