Remote Provider Services Manager — Healthcare Operations

Trillium Health Resources; North Carolina; Hybride; USD 70 000 - 94 000; Plein temps

Avantages offerts par ce poste

Work-from-home

Health Insurance

Flexible Spending Accounts

PTO & Holidays

401k match

PSLF eligible

Remote work stipend

Résumé du poste

Trillium Health Resources is seeking a Manager, Provider Services to lead the provider services function and support operations across North Carolina. The role focuses on team performance, service delivery, and provider relations strategies under the guidance of the Senior Manager.

The position emphasizes developing policies, improving outcomes, and collaborating with internal stakeholders to address operational issues while supporting a remote office setup in NC.

Qualifications

• Associate's degree with 3+ years in provider services, healthcare admin, or related field.
• Bachelor's degree with 1+ year in provider services, healthcare admin, or related field.
• Equivalent combination of education and experience accepted.
• Must have a valid driver’s license.
• Must reside in North Carolina and be able to travel within the catchment.
• Must be legally authorized to work in the United States without sponsorship.

Responsabilités

• Manage provider service operations and team performance.
• Monitor provider support activities and service delivery outcomes.
• Monitor operational performance and enforce improvement initiatives.
• Develop and maintain provider service policies, procedures, and workflows.
• Collaborate with providers and internal stakeholders to address operational issues.

Connaissances

Provider services experience

Healthcare administration

Call center experience

Mental health / SUD / IDD experience

Formation

Associate's degree

Bachelor's degree

Description du poste

Trillium Health Resources is seeking a Manager, Provider Services to lead the provider services function and support operations across North Carolina. The role focuses on team performance, service delivery, and provider relations strategies under the guidance of the Senior Manager.

The position emphasizes developing policies, improving outcomes, and collaborating with internal stakeholders to address operational issues while supporting a remote office setup in NC.