Manager, Provider Services

Trillium Health Resources; North Carolina; Hybrid; USD 70,000 - 94,000; Full time

Benefits offered by this job

Work-from-home

Health Insurance

Flexible Spending Accounts

PTO & Holidays

401k match

PSLF eligible

Remote work stipend

Job summary

Trillium Health Resources is seeking a Manager, Provider Services to lead the provider services function and support operations across North Carolina. The role focuses on team performance, service delivery, and provider relations strategies under the guidance of the Senior Manager.

The position emphasizes developing policies, improving outcomes, and collaborating with internal stakeholders to address operational issues while supporting a remote office setup in NC.

Qualifications

• Associate's degree with 3+ years in provider services, healthcare admin, or related field.
• Bachelor's degree with 1+ year in provider services, healthcare admin, or related field.
• Equivalent combination of education and experience accepted.
• Must have a valid driver’s license.
• Must reside in North Carolina and be able to travel within the catchment.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Manage provider service operations and team performance.
• Monitor provider support activities and service delivery outcomes.
• Monitor operational performance and enforce improvement initiatives.
• Develop and maintain provider service policies, procedures, and workflows.
• Collaborate with providers and internal stakeholders to address operational issues.

Skills

Provider services experience

Healthcare administration

Call center experience

Mental health / SUD / IDD experience

Education

Associate's degree

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Provider Services

Call Center Full Time Officials & Admin *Trillium office based location as specified below: US 2 Attachments

Salary Range: $70,338.00 To $94,075.00 Annually

Working Title: Manager, Provider Services

FLSA Status: Exempt

Posting Salary Range: $70,338 - $94,075

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us ?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

Trillium Health Resources has a career opening for a Manager, Provider Services to join our team! The Manager, Provider Services manages the provider services function and provider support operations, team performance, and service delivery activities. The role operates under the guidance of Senior Manager, manages provider relations strategies, analyzes operational performance, and implements improvement initiatives to support provider satisfaction, compliance, and consistent, high-quality service delivery.

On a typical day, you might:

• Manage provider service operations and team performance.
• Monitor provider support activities and service delivery outcomes.
• Monitor operational performance and works to enforce improvement initiatives.
• Develop and maintain provider service policies, procedures, and workflows.
• Collaborate with providers and internal stakeholders to address operational issues.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• Associate's degree and three (3) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Bachelor's degree and one (1) year of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Preferred:

• Bachelor’s or Master’s degree
• Meet the requirements of a Qualified Professional
• Two (2) or more years’ experience working in Call Center, Behavioral Health or Physical Health Network settings.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug‑free workplace. All candidates must pass a drug test as a condition of employment.

Attachments (2)

Tips for Applying to or Interviewing with Trillium 10.9.26.pdf

GOVPN013 - Manager_ Provider Services.pdf