Provider Services Rep II — Remote Support & Coordination

Trillium Health Resources; North Carolina; Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Work-from-home options

Health Insurance with no premium for员工

Job summary

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities.

Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. We are seeking a Provider Services Representative II to support provider relations via the Provider Support

Qualifications

• Must have health or human services experience with mental health, substance use, and/or IDD populations
• Educational attainment levels are the primary criteria for advancement
• Candidates must be able to travel within catchment as required
• Work hours include 7:00 a.m. - 6:00 p.m. Monday – Saturday; weekends/holidays possible

Responsibilities

• Respond to provider inquiries and resolve routine operational issues
• Provide administrative support and coordination for provider services operations
• Assist with coordination of service line workflows and daily operations
• Support training and knowledge sharing among team members
• Maintain accurate records of provider interactions and service activities
• Collaborate with internal stakeholders to support issue resolution

Education

High school diploma or GED and six (6) years of experience in health or human services

Associate's degree and four (4) years of experience in health or human services

Bachelor's degree and two (2) years of experience in health or human services

Equivalent combination of education and experience

Job description

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities.

Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. We are seeking a Provider Services Representative II to support provider relations via the Provider Support