Remote Provider Services Support Specialist II (NC)

Trillium Health Resources; Raleigh (NC); Remote; USD 56,000 - 70,000; Full time

Benefits offered by this job

Work-from-home options

Health Insurance with no premium

Flexible Spending Accounts

Paid Time Off (PTO) and holidays

NC Local Government Pension system

401k with employer match

Public Service Loan Forgiveness (PSLF)

Remote work stipend

Job summary

Trillium Health Resources is seeking a Provider Services Representative II to join our Provider Support Service Line in North Carolina. The role delivers administrative support, triages provider inquiries, and coordinates service line activities to ensure high-quality provider interactions and efficient workflows.

The position offers work-from-home options for many roles, a standard 8:30am–5:00pm schedule with potential weekend or holiday coverage, and competitive benefits as part of a

Qualifications

• Six (6) years of experience in health or human services, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field.
• Associate's degree and four (4) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field.
• Bachelor's degree and two (2) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field.
• Equivalent combination of education and experience.
• Provider Support Service Line hours are 7:00 a.m. - 6:00 p.m. Monday – Saturday; May be required to work weekends, holidays, and/or during a disaster event or response.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.

Responsibilities

• Respond to provider inquiries and resolve routine operational issues.
• Provide administrative support and coordination for provider services operations and activities.
• Assist with coordination of service line workflows and daily operations.
• Support training and knowledge sharing among team members.
• Maintain accurate records of provider interactions and service activities.
• Collaborate with internal stakeholders to support issue resolution.

Education

High school diploma or GED

Associate degree

Bachelor's degree

Equivalent education/experience

Job description

Trillium Health Resources is seeking a Provider Services Representative II to join our Provider Support Service Line in North Carolina. The role delivers administrative support, triages provider inquiries, and coordinates service line activities to ensure high-quality provider interactions and efficient workflows.

The position offers work-from-home options for many roles, a standard 8:30am–5:00pm schedule with potential weekend or holiday coverage, and competitive benefits as part of a