Remote Care Management Manager - RCT Triage

Trillium Health Resources; Clayton (NC); Remote; USD 70,000 - 94,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

PTO & Holidays

Local Government Pension

401k with employer match

PSLF eligibility

Remote work stipend

Job summary

Trillium Health Resources in North Carolina is seeking a Manager, Care Management – RCT Triage to lead a care management unit within a managed care environment. You will provide strategic direction, operational oversight, and staff management to ensure integrated, whole-person care and strong program outcomes.

Day-to-day duties include overseeing supervisors, ensuring workflows, coordinating care, monitoring metrics, and driving process improvements while supporting professional development and

Qualifications

• Must have an Associate's or higher in health or human services.
• Travel within catchment as required and valid driver's license.
• Must reside in North Carolina and be able to work legally in the United States.

Responsibilities

• Manage one or more care management teams, providing administrative oversight to supervisors and staff.
• Ensure staff use established workflows for record reviews, screenings, trackers, and required documentation.
• Establish and maintain a team-based, person-centered approach to care coordination across all team members.
• Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
• Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.
• Oversee referral intake, prioritization, routing, and assignment processes to ensure timely, accurate processing and appropriate member access to care management services.
• Review referral trends, engagement outcomes, and disposition data to identify operational barriers, address performance gaps, and implement process improvements.
• Collaborate with regional leadership and internal departments to resolve complex referral concerns, streamline workflows, and ensure effective transitions to assigned Care Management teams.

Skills

Travel within catchment

Legal work authorization

Residence in NC

Education

Associate's degree in health or human services

Bachelor's degree in health or human services

Equivalent education/experience

Job description

Trillium Health Resources in North Carolina is seeking a Manager, Care Management – RCT Triage to lead a care management unit within a managed care environment. You will provide strategic direction, operational oversight, and staff management to ensure integrated, whole-person care and strong program outcomes.

Day-to-day duties include overseeing supervisors, ensuring workflows, coordinating care, monitoring metrics, and driving process improvements while supporting professional development and