Remote Provider Services - Contact Center Agent

Gainwell Technologies; Town of Texas (WI); Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Remote US Contact Center Representative to help clients with inquiries, update records, and resolve issues while meeting service levels. This remote role requires clear communication via phone and computer.

The position emphasizes collaboration, problem solving, and adherence to SLAs; qualified candidates will complete an assessment and interviews with cameras on. The company offers health benefits and development opportunities.

Qualifications

• 2+ years of customer service experience in any industry.
• Good problem-solving and analytical skills.
• Strong written and spoken communication.
• Ability to work as part of a team and coordinate with stakeholders.
• Familiarity with basic help desk software and Microsoft Office.

Responsibilities

• Respond to basic client questions and escalate complex issues as needed.
• Update account history and follow up to confirm resolution.
• Meet SLAs and production targets.
• Collaborate with team, management, and clients to resolve inquiries.
• Review processes and contribute to workflow improvements.

Skills

Customer service experience

Problem-solving

Written and verbal communication

Team collaboration

Tools

Help desk software

Microsoft Office

Job description

Gainwell Technologies is seeking a Remote US Contact Center Representative to help clients with inquiries, update records, and resolve issues while meeting service levels. This remote role requires clear communication via phone and computer.

The position emphasizes collaboration, problem solving, and adherence to SLAs; qualified candidates will complete an assessment and interviews with cameras on. The company offers health benefits and development opportunities.