Remote Healthcare Support Specialist

Gainwell Technologies; Town of Texas (WI); Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Educational assistance

Career development academies

Job summary

Gainwell Technologies is seeking a Healthcare Call Center Agent to provide exceptional service to members, providers, and stakeholders. You will handle calls, emails, and secure messages, researching claims, verifying insurance, and ensuring HIPAA compliance.

The role emphasizes empathy, attention to detail, and adherence to performance metrics while maintaining confidentiality and using multiple systems efficiently. Remote-friendly shift coverage is included.

Qualifications

• High school diploma or equivalent; associate degree or healthcare certification preferred.
• 1+ year in a call center or customer service role; healthcare setting preferred.
• Strong communication with empathy and active listening; high attention to detail and compliance.
• Ability to multitask and navigate multiple systems; proficient English; bilingual a plus.
• Familiarity with Medicaid/Medicare or state healthcare guidelines is a plus.

Responsibilities

• Answer inbound/outbound calls and document interactions.
• Research claims, verify insurance, resolve inquiries.
• Maintain confidentiality and HIPAA compliance.
• Escalate complex issues to supervisors or departments as needed.
• Meet performance metrics and follow call scripting and quality guidelines.

Skills

Empathy

Active listening

Communication skills

Multitasking

Education

High school diploma

Associate degree

Healthcare certification

Tools

Microsoft Office

Call center software

Job description

Gainwell Technologies is seeking a Healthcare Call Center Agent to provide exceptional service to members, providers, and stakeholders. You will handle calls, emails, and secure messages, researching claims, verifying insurance, and ensuring HIPAA compliance.

The role emphasizes empathy, attention to detail, and adherence to performance metrics while maintaining confidentiality and using multiple systems efficiently. Remote-friendly shift coverage is included.