Remote Healthcare Contact Center Agent | Member Support

Gainwell Technologies; Georgia; Hybrid; USD 29,000 - 42,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking a Healthcare Contact Center Agent to work remotely in the US, helping clients improve health outcomes. You will respond to inquiries, update account histories, and ensure timely resolution while meeting SLAs.

Ideal candidates have 2+ years of customer service experience, familiarity with help desk software and MS Office, and strong communication and problem-solving skills. Join a company that values flexibility, learning, and career development.

Qualifications

• 2+ years of customer service experience in any industry.
• Familiarity with basic help desk software and MS Office.
• Strong problem-solving skills to resolve inquiries.
• Excellent written and verbal communication.
• Ability to identify stakeholders to resolve inquiries.

Responsibilities

• Provide knowledgeable responses to basic client questions; escalate more complex cases to appropriate staff as needed
• Update account history and follow up with clients to confirm inquiry is resolved
• Adhere to SLAs and meet production targets
• Collaborate with team members, management and clients to resolve inquiries; cross-train new resources
• Review and recommend changes to procedures and workflow to improve efficiency

Skills

Customer service

Problem solving

Communication skills

Team collaboration

MS Office

Tools

Help desk software

Microsoft Office

Job description

Gainwell Technologies is seeking a Healthcare Contact Center Agent to work remotely in the US, helping clients improve health outcomes. You will respond to inquiries, update account histories, and ensure timely resolution while meeting SLAs.

Ideal candidates have 2+ years of customer service experience, familiarity with help desk software and MS Office, and strong communication and problem-solving skills. Join a company that values flexibility, learning, and career development.