Remote Call Center Agent — Healthcare Support & Growth

Gainwell Technologies; Connecticut; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership academies

Technical development academies

Job summary

Gainwell Technologies in Connecticut offers a remote Call Center Agent role focused on helping clients improve health services. You will answer calls, document account history, and route inquiries to the right teams while meeting SLAs.

The position requires 2+ years of customer service, familiarity with help desk software, and strong communication skills. After a 90‑day training period, you’ll work 8:30 AM–5 PM Monday–Friday from home in CT.

Qualifications

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

Responsibilities

• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Records call on account history with results of the inquiry; initiates required confirmation without direct supervision.
• Processes calls to meet or exceed SLAs and documents outcomes.
• Performs data entry and matches documents to accounts for accuracy.
• Interfaces with team members, management, and customers on service issues.

Skills

Customer service

Communication

Problem solving

Team orientation

Tools

Help desk software

Microsoft Office

Job description

Gainwell Technologies in Connecticut offers a remote Call Center Agent role focused on helping clients improve health services. You will answer calls, document account history, and route inquiries to the right teams while meeting SLAs.

The position requires 2+ years of customer service, familiarity with help desk software, and strong communication skills. After a 90‑day training period, you’ll work 8:30 AM–5 PM Monday–Friday from home in CT.