Remote Healthcare Support Specialist

Gainwell Technologies; Northern (KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies is seeking a Healthcare Contact Center Agent for a remote US role. You will provide knowledgeable responses, update client records, and ensure inquiries are resolved, while meeting SLAs and production targets.

The role requires 2+ years of customer service experience, familiarity with help desk software and MS Office, and strong written and spoken communication. Competitive benefits and flexible career development opportunities are offered.

Qualifications

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Resolve client inquiries and update account history; follow up to ensure resolution.
• Adhere to the client’s SLAs and meet production targets.
• Collaborate with team members, management and clients to resolve inquiries; cross-train new resources.
• Review procedures and workflows to improve efficiency and effectiveness.

Skills

Customer service experience

Communication skills

Problem solving

Team collaboration

Tools

Help desk software

Microsoft Office

Job description

Gainwell Technologies is seeking a Healthcare Contact Center Agent for a remote US role. You will provide knowledgeable responses, update client records, and ensure inquiries are resolved, while meeting SLAs and production targets.

The role requires 2+ years of customer service experience, familiarity with help desk software and MS Office, and strong written and spoken communication. Competitive benefits and flexible career development opportunities are offered.