Remote Provider Experience & Onboarding Specialist

OpenLoop; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

OpenLoop is seeking a Provider Experience Specialist to join our team remotely. You will be the primary point of contact for providers during onboarding and their first weeks, ensuring a seamless, supportive, and engaging onboarding experience that leads to clinical readiness and satisfaction.

You will coordinate onboarding logistics, confirm credentialing and system access, and conduct weekly check-ins. Collaborate with Recruitment, Medical Operations, Practice Management, and IT to drive

Qualifications

• 2-4 years in provider relations, onboarding, customer success, or related field.
• Strong communication and interpersonal skills.
• Highly organized with ability to manage multiple provider relationships simultaneously.

Responsibilities

• Serve as the primary point of contact for providers during onboarding and early weeks, building trust and ensuring a positive experience.
• Coordinate onboarding logistics, including scheduling sessions and rescheduling as needed.
• Confirm system access, credentialing, and clinical readiness for first shifts.
• Conduct weekly check-ins during the first 4-6 weeks to support engagement and address concerns.
• Partner with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion.
• Facilitate and track provider cross-training opportunities.
• Collect and analyze provider feedback to identify trends and improvements.
• Identify process gaps and elevate concerns as appropriate.
• Maintain documentation of provider progress and milestones.
• Manage complex onboarding scenarios and resolve non-routine issues.
• Provide guidance to junior team members.
• Other duties as assigned.

Skills

Provider relations

Onboarding

Customer success

Communication

Organizational skills

Facilitation

Job description

OpenLoop is seeking a Provider Experience Specialist to join our team remotely. You will be the primary point of contact for providers during onboarding and their first weeks, ensuring a seamless, supportive, and engaging onboarding experience that leads to clinical readiness and satisfaction.

You will coordinate onboarding logistics, confirm credentialing and system access, and conduct weekly check-ins. Collaborate with Recruitment, Medical Operations, Practice Management, and IT to drive