Remote Property Management Assistant — Tenant Support

Embedded Shishya; United States; Remote; USD 17,000 - 19,000; Full time

Job summary

Good Life Property Management is seeking a Property Management Assistant to deliver outstanding customer service to tenants and support the Property Management Executive with administrative tasks for a portfolio of properties.

You will handle tenant inquiries, lease questions, notices, and renewals while coordinating roommate changes and ensuring rent payments. This fully remote role requires 8-5 PST availability and strong G-Suite proficiency.

Qualifications

• Experience working in real estate, property management, or a strong administrative and customer service background.
• Proficiency in G-Suite applications (Gmail, Drive, Word, Sheets) and property management software.
• Strong organizational and time management skills.
• Excellent communication and negotiation skills.
• Good customer service skills.
• Internet speed must be a minimum of 50 Mbps.
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.
• Annual Rate of Pay: $16,640 - $18,720 ($8-9/hr.)

Responsibilities

• Act as the primary point of contact for tenant inquiries, concerns, and all other non-maintenance requests.
• Provide timely and courteous responses to tenant questions related to their lease, property amenities, and general information.
• Coordinate and facilitate roommate change requests, including verifying the eligibility of new roommates and updating lease agreements accordingly.
• Prepare and coordinate service of notices and documents (i.e., notice to pay, notice to perform).
• Provide support on phone and email to prospective and current tenants.
• Ensure tenants have paid their rent in a timely manner, contact tenants who have not paid rent, and assist PME through the eviction process.
• Monitor lease renewals to ensure they are being sent to tenants and executed in a timely manner.
• Assist Property Management Executives in lease renewal negotiations.
• Address tenant complaints in a timely manner and follow up on open items regularly.
• Assist PME in administrative tasks including onboarding new clients, offboarding clients, data entry steps, etc.
• Handle incoming client calls on the general call queue, provide information when possible, and direct requests to the appropriate team members as needed.
• Assist with application overflow as needed.
• All other duties as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Negotiation

Administrative experience

Tools

G-Suite (Gmail Drive Docs Sheets)

Property management software

Job description

Good Life Property Management is seeking a Property Management Assistant to deliver outstanding customer service to tenants and support the Property Management Executive with administrative tasks for a portfolio of properties.

You will handle tenant inquiries, lease questions, notices, and renewals while coordinating roommate changes and ensuring rent payments. This fully remote role requires 8-5 PST availability and strong G-Suite proficiency.