Assistant Property Manager - 64902894766

somewhere; United States; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Stable remote work environment

Training and growth opportunities

Collaborative U.S.-based team

Job summary

somewhere is a growing, full‑service property management firm seeking a proactive Assistant Property Manager to join our remote team. You’ll handle day‑to‑day tenant communications, rent collections, lease renewals, onboarding, and leasing coordination, freeing the on‑site Property Manager to focus on field operations.

The ideal candidate has 2–5 years in property management or customer service, excellent English, and comfort with Buildium, Google Workspace, and leasing platforms.

Qualifications

• 2–5 years in property management or related field.
• Exceptional written and verbal English; bilingual Spanish a plus.
• Highly motivated, organized, and customer-focused.
• Proficient with Google Workspace and Buildium; comfortable with leasing platforms.
• Reliable internet and EST-aligned schedule.

Responsibilities

• Serve as the primary remote contact for tenant communications.
• Manage rent collections and account workflows with reminders.
• Handle lease renewals and onboarding for new tenants.
• Support leasing leads and schedule showings.
• Audit tenant records and optimize administrative workflows.

Skills

Tenant communication

Customer service

Remote work

English language

Tools

Buildium

Google Workspace

Trello

Zillow Lead Manager

Claude/ChatGPT

Job description

Assistant Property Manager (Remote)

Location: Latin America or South Africa

Employment Type: Full-Time

Compensation: $1,500 - $2,000

Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST

About the Company

We are a growing, full-service property management firm. We pride ourselves on delivering responsive, high-touch support to our tenants while maximizing value for property owners. We believe that clear communication, fast follow-ups, and making tenants feel heard are the cornerstones of successful property management.

Role Overview

We are seeking a proactive, communicative, and detail-oriented Assistant Property Manager to join our team remotely.

In this role, you will serve as the primary remote point of contact for our tenants, taking ownership of day-to-day communications, rent collections, lease renewals, tenant onboarding, and leasing coordination. By managing incoming inquiries and front-line administrative workflows, you will free up our on‑site Property Manager to address field operations, vendor coordination, and high‑level maintenance needs.

The ideal candidate brings strong customer service or hospitality experience, possesses a empathetic yet firm communication style, and thrives in a fast‑paced environment.

Key Responsibilities

1. Tenant Communication & Customer Service

• First Point of Contact: Serve as the primary contact for incoming tenant calls, texts, and emails during business hours.
• Responsive Service: Acknowledge tenant inquiries promptly, ensuring they feel heard and supported even if an issue requires several days to resolve.
• Issue De-escalation: Diffuse difficult or emotional situations using empathy, thick skin, and professional problem-solving skills.
• Coordination & Documentation: Log all communication in Buildium and coordinate with the on‑site team for issues requiring physically dispatched support.

2. Rent Collections & Account Management

• Execute Collections Workflow: Proactively follow up on outstanding rent balances via phone, text, and email based on company timelines (e.g., automated/custom reminders on the 5th and 10th).
• Tailored Outreach: Vary outreach methods and timing (e.g., trying phone calls or late‑afternoon emails) to effectively reach chronically late tenants.
• Firm & Professional Tone: Set clear expectations with first‑time late payers to prevent late payments from becoming a recurring habit.

3. Lease Renewals & Onboarding

• Renewal Tracking: Identify upcoming lease expirations, present renewal options (provided by management), track tenant decisions, and manage agreement workflows.
• Move-In Coordination: Send welcome packages, move‑in instructions, and checklists to new tenants to ensure a seamless onboarding experience.

4. Leasing Lead Support

• Inquiry Management: Monitor and respond promptly to incoming rental leads from platforms like Zillow.
• Showing Schedules: Prequalify prospective renters using established scripts and schedule property showings directly on the leasing agent’s calendar.

5. Administrative Housekeeping & Projects

• Portal & Record Audits: Regularly review tenant ledgers, verify up‑to‑date Renter’s Insurance policies, and update owner/tenant portals in Buildium.
• Workflow Optimization: Assist with administrative side projects and leverage AI tools (e.g., Claude) to streamline collection notices and repetitive tenant communications.

Key Qualifications & Requirements

• Experience: 2–5 years of experience in property management, customer service, front‑desk hospitality, collections, or remote administrative support.
• Communication Skills: Exceptional written and verbal English skills. A warm, clear, and professional phone manner is required. (Bilingual in Spanish is a major plus).
• Mindset: Highly motivated, trainable, organized, and possesses thick skin for handling complaint resolution and collections calls.
• Technical Proficiency:
  • Proficiency with Google Workspace (Gmail, Google Docs, Sheets, Calendar).
  • Prior experience or comfort learning property management software like Buildium.
  • Experience with communication tools like Trello or Zillow Lead Manager.
  • Familiarity with AI tools (e.g., Claude or ChatGPT) for draft generation and workflow enhancement is a strong plus.
• Work Setup: Reliable high‑speed internet connection, quiet work environment, and ability to work full‑time hours aligned with Eastern Standard Time (EST).

What We Offer

• Stable Full-Time Remote Work: Work directly with a collaborative, close‑knit U.S.-based team.
• Long-Term Growth: Opportunity to build a long‑term career within an expanding property management firm.
• Comprehensive Training: Access to complete standard operating procedures (SOPs), templates, and direct training support.