Remote Property Claims Specialist II (Field)

Nationwide; United States; Remote; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Pension plan

Paid time off

Job summary

Nationwide is seeking a Field Claims Specialist II, Property to support the North Central California territory (San Joaquin & Stanislaus counties) with a work-from-home arrangement and periodic site visits. You will investigate and settle moderate to severe property damage claims by phone and in person, leveraging Xactimate and strong customer service.

This role requires 3–5 years of field/property claims experience, a residential construction background, and the ability to inspect rooftops and

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate.
• Experience writing estimates and handling claims start to finish.
• Construction background (Residential, Roofing, Remodeling, Water mitigation).
• Strong customer service competency.
• Strong written & verbal communication skills.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains knowledge of insurance products, regulations, and guidelines affecting claims handling.
• Submits reports and information to claims management as needed.
• Engages with internal teams to identify fraud/subrogation opportunities and prepare files for litigation if required.
• Delivers outstanding customer service experience to Nationwide customers.

Skills

Xactimate

Claims handling

Estimation writing

Construction knowledge

Customer service

Communication skills

Education

Undergraduate degree

Tools

Claims software

Job description

Nationwide is seeking a Field Claims Specialist II, Property to support the North Central California territory (San Joaquin & Stanislaus counties) with a work-from-home arrangement and periodic site visits. You will investigate and settle moderate to severe property damage claims by phone and in person, leveraging Xactimate and strong customer service.

This role requires 3–5 years of field/property claims experience, a residential construction background, and the ability to inspect rooftops and