Remote Property Claims Specialist (Field & Desk)

Nationwide; Oregon; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Nationwide is seeking a Field Claims Specialist to investigate and resolve personal lines property claims on the phone and in person. This remote role covers North of Salt Lake City and surrounding areas, with day travel to policy locations in a company vehicle; occasional overnight travel may be required.

Ideal candidates reside near Bountiful, UT and can work from home while visiting claim sites about 3–4 days per week. CAT duty is required and strong customer service is essential.

Qualifications

• 1-3 years of insurance field/property claims handling or adjusting experience
• Experience/proficiency with Xactimate
• Experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills

Responsibilities

• Handles all assigned claims, promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities.
• Initiates and conducts follow-ups through proficient use of claims systems and related business systems
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
• May perform other responsibilities as assigned.

Skills

Claims handling

Customer service

Verbal communication

Construction knowledge

Xactimate

Attention to detail

Education

Undergraduate degree

Tools

Xactimate

Job description

Nationwide is seeking a Field Claims Specialist to investigate and resolve personal lines property claims on the phone and in person. This remote role covers North of Salt Lake City and surrounding areas, with day travel to policy locations in a company vehicle; occasional overnight travel may be required.

Ideal candidates reside near Bountiful, UT and can work from home while visiting claim sites about 3–4 days per week. CAT duty is required and strong customer service is essential.