Property Claims Adjuster I - (Bountiful, UT - WFH)

Nationwide; Oregon; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Nationwide is seeking a Field Claims Specialist to investigate and resolve personal lines property claims on the phone and in person. This remote role covers North of Salt Lake City and surrounding areas, with day travel to policy locations in a company vehicle; occasional overnight travel may be required.

Ideal candidates reside near Bountiful, UT and can work from home while visiting claim sites about 3–4 days per week. CAT duty is required and strong customer service is essential.

Qualifications

• 1-3 years of insurance field/property claims handling or adjusting experience
• Experience/proficiency with Xactimate
• Experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills

Responsibilities

• Handles all assigned claims, promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities.
• Initiates and conducts follow-ups through proficient use of claims systems and related business systems
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
• May perform other responsibilities as assigned.

Skills

Claims handling

Customer service

Verbal communication

Construction knowledge

Xactimate

Attention to detail

Education

Undergraduate degree

Tools

Xactimate

Job description

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.Territory: This role covers North of Salt Lake City and surrounding areas.

Ideal Candidate Locations: The ideal candidate will live in Bountiful, UT or surrounding area. This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Depending on claim volume, this role may also support additional territories in a desk adjuster capacity. Occasional overnight travel may be required in this role. Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory.

Qualifications

• 1-3 years of insurance field/property claims handling or adjusting experience
• Experience/proficiency with Xactimate
• Experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills

PLEASE NOTE that CAT duty is a requirement of this role

Benefits Include

Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more!#LI-JJ1#LI-Remote

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!As a Field Claims Specialist, you'll investigate and resolve personal lines property damage claims on the phone and in person.

Key Responsibilities

• Handles all assigned claims, promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars or training session
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation.
• Initiates and conducts follow-ups through proficient use of claims systems and related business systems
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

May perform other responsibilities as assigned.

Reporting Relationships

Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences

• Education: Undergraduate degree or equivalent experience.
• Licenses/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.
• Experience: One to three years of related property claims handling experience. Experience in a customer service environment including flexible work schedules and extended hours preferred.
• Knowledge, Abilities and Skills: Familiar with customer service principles. Demonstrated knowledge of claims handling and claims best practices. General understanding of insurance theory and practices, insurance contracts and their application. Validated knowledge of insurance contracts, construction terminology and estimating practices.