Remote Property Claims Specialist

Jobgether; Clayton (NC); Remote; USD 55,000 - 88,000; Full time

Job summary

Jobgether is seeking an experienced Property Claims Adjuster (Inside) to investigate, evaluate, negotiate, and resolve property insurance claims via phone and remote channels in the United States.

The role covers personal and commercial losses, including ALE, contents, scheduled property, and business income, with collaboration across internal teams and external adjusters and contractors to ensure timely, policy-compliant resolutions.

Qualifications

• Relevant experience as an inside property claims specialist or equivalent role within the insurance industry.
• A college degree or equivalent education in insurance or business.
• Strong knowledge of property claims investigation, valuation, negotiation, settlement techniques, and claims management practices.
• Familiarity with personal and commercial property insurance products, policy coverage, applicable legal developments, and claims-handling procedures.
• Demonstrated ability to investigate claims thoroughly, assess documentation and damages, exercise sound judgment, and reach appropriate settlement decisions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build professional working relationships with policyholders, agents, contractors, colleagues, and other stakeholders.
• Strong organizational skills and the ability to manage multiple claims, monitor external service providers, meet productivity targets, and maintain accurate records.
• Willingness to obtain and maintain all required adjuster licenses, including passing applicable state licensing examinations within six months of hire.
• Ability to support catastrophe claims assignments when requested, including overnight travel or extended stays.
• Experience handling commercial property claims.
• Continuing insurance education through IIA, CPCU, or another accredited insurance education provider.

Responsibilities

• Investigate and Resolve Property Claims: Review personal and commercial property losses, including structural damage, contents, additional living expenses (ALE), scheduled property, and business income claims. Assess coverage, investigate circumstances, estimate damages, determine claim values, negotiate settlements, and close claims.
• Deliver Customer-Focused Claims Service: Communicate with policyholders by phone and other internal channels, answer coverage questions, explain claim decisions, and provide a responsive, professional claims experience.
• Coordinate External Claims Support: Assign preferred contractors and independent adjusters when field inspections or additional expertise are needed. Review their work to ensure quality, accuracy, and timely service.
• Support Specialized Claims Activities: Assist resolution specialists with assigned tasks, including contents valuation and depreciation holdback calculations, while helping move claims toward appropriate resolution.
• Follow established claims procedures for communication, coverage verification, loss investigation, liability assessment where applicable, valuation, reporting, documentation, negotiation, and settlement.
• Meet Productivity Expectations: Investigate and close an average minimum of 70 claim elements per month, or 85 per month for roles focused primarily on contents claims.
• Contribute to Catastrophe Response: Support catastrophe claims operations across the company's service territory, including overnight travel or extended stays when requested.
• Collaborate Across Teams: Participate in claims and cross-functional initiatives as assigned, maintaining effective communication with agents, sales representatives, underwriting, marketing, colleagues, and other stakeholders.

Skills

Investigative skills

Negotiation

Customer service

Communication

Organizational skills

Licensing compliance

Time management

Stakeholder management

Education

Bachelor's degree in Insurance or Business

Job description

Jobgether is seeking an experienced Property Claims Adjuster (Inside) to investigate, evaluate, negotiate, and resolve property insurance claims via phone and remote channels in the United States.

The role covers personal and commercial losses, including ALE, contents, scheduled property, and business income, with collaboration across internal teams and external adjusters and contractors to ensure timely, policy-compliant resolutions.