Remote Property Claims Inspector & Assessor

State Farm; Traverse City (MI); Remote; USD 59,060 - 90,000; Full time

Benefits offered by this job

Annual raise and bonus

Health insurance

Tuition assistance programs

401(k) with company contributions

Paid time off and holidays

Job summary

State Farm in Traverse City, MI is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial claims and to estimate damages with accuracy.

You’ll be the primary contact for insureds, explain coverage, gather evidence, and negotiate settlements within policy limits while delivering Remarkable service and working remotely with a mobile office.

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry.
• Strong knowledge of property insurance policies, coverage and claim handling practices.
• Knowledge of both residential and commercial building construction.
• Familiarity with local regulations and compliance requirements in your assigned territory.
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders.
• Proven ability to assess damages, estimate repair costs, and negotiate settlements.
• Detail-oriented with strong organizational and analytical skills.
• Proficient in using claims management software and other relevant tools.
• Physical agility to allow for frequent lifting, carrying and climbing a ladder; navigate roofs; crawl in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

Skills

Property field inspection

Customer service

Communication skills

Negotiation

Inspection software

Education

Bachelor's degree related field

Tools

Xactimate

XactContents

Job description

State Farm in Traverse City, MI is seeking a Property Field Inspection Claim Specialist to handle on-site inspections for residential and commercial claims and to estimate damages with accuracy.

You’ll be the primary contact for insureds, explain coverage, gather evidence, and negotiate settlements within policy limits while delivering Remarkable service and working remotely with a mobile office.