Remote Property Claims Field Specialist

Nationwide; Oregon; Hybrid; USD 80,000 - 149,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Company pension plan

Paid time off

Job summary

Nationwide is seeking a Field Claims Specialist III in a remote setup covering the Northern VA region with day travel to policy locations. The role demands 5–7 years of property claims experience, strong Xactimate skills, and construction knowledge.

You will handle complex losses, mentor teammates, and collaborate with SIU/subrogation while delivering exceptional customer service. Relocation assistance available for qualified candidates; CAT duties required; valid driver's license and the

Qualifications

• 5-7 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate.
• Solid experience writing own estimates and handling claims start to finish.
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc.
• Strong customer service competency.
• Strong written & verbal communication skills.
• CAT duty is a requirement of this role.

Responsibilities

• Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complex and catastrophic losses.
• Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
• Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
• Adheres to high standards of professional conduct while delivering outstanding service.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• This may require attending various seminars or training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Able to act for the Claims Manager. Mentors and provides leadership to less experienced claims associates.
• Provides one‑on‑one training and helps with training/presentations as assigned by claims management.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for suit, trial or subrogation.
• Initiates and conducts follow‑ups through proficient use of the claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• May perform other responsibilities as assigned.

Skills

Field claims handling

Xactimate proficiency

Residential construction knowledge

Customer service

Communication skills

CAT duty

Education

Undergraduate studies in business or related field

Claims certification courses

Tools

Xactimate

Job description

Nationwide is seeking a Field Claims Specialist III in a remote setup covering the Northern VA region with day travel to policy locations. The role demands 5–7 years of property claims experience, strong Xactimate skills, and construction knowledge.

You will handle complex losses, mentor teammates, and collaborate with SIU/subrogation while delivering exceptional customer service. Relocation assistance available for qualified candidates; CAT duties required; valid driver's license and the