Remote Property Claims Associate – 1st Party Training Path

Insurance Journal; Denver (CO); Hybrid; USD 33,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Wellness program

Volunteer encouragement

Job summary

Travelers is hiring an Associate Claim Rep for Outside Property to service insureds/agents in and around Denver, CO. You will train in claim handling, customer service, and policy interpretation while preparing to handle 1st party property claims.

The program lasts 9–12 months and ends with potential full claims responsibility. The role offers remote work with a mix of home, mobile, and Travelers office locations, with travel as needed.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information and determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses for written estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.

Skills

Verbal communication

Written communication

Customer service experience

Attention to detail

Organizational skills

Microsoft Office

Excel

Outlook

Willingness to obtain license

Conflict resolution

Education

Bachelor's Degree

Tools

Microsoft Office

Claims management software

Estimating software

Job description

Travelers is hiring an Associate Claim Rep for Outside Property to service insureds/agents in and around Denver, CO. You will train in claim handling, customer service, and policy interpretation while preparing to handle 1st party property claims.

The program lasts 9–12 months and ends with potential full claims responsibility. The role offers remote work with a mix of home, mobile, and Travelers office locations, with travel as needed.