Remote Property Claims Associate

Travelers Canada; Albuquerque (NM); Remote; USD 53,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Wellness Program

Volunteer Opportunities

Job summary

Travelers is seeking an Associate Claim Rep, Outside Property, to begin with a structured training program in claim handling, customer service, and policy interpretation. Based remotely, you will develop skills to manage 1st party property claims while serving Insureds/Agents in and around Las Cruces, NM.

The program lasts 9–12 months, after which you'll handle claims independently. A bachelor’s degree and customer service experience help, and licensing or eligibility to obtain an adjuster

Qualifications

• Bachelor’s Degree
• Previous internship or work experience in customer service or insurance
• Willingness to obtain an active adjuster license where required by state law
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software
• Strong verbal and written communication skills with the ability to convey information clearly and professionally
• Ability to exercise sound judgement and make effective decisions within established authority
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under close supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.

Job description

Travelers is seeking an Associate Claim Rep, Outside Property, to begin with a structured training program in claim handling, customer service, and policy interpretation. Based remotely, you will develop skills to manage 1st party property claims while serving Insureds/Agents in and around Las Cruces, NM.

The program lasts 9–12 months, after which you'll handle claims independently. A bachelor’s degree and customer service experience help, and licensing or eligibility to obtain an adjuster