Remote Property Claims Associate

Travelers Canada; Denver (CO); A distancia; USD 53.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer program

Descripción de la vacante

Travelers is seeking an Associate Claim Rep, Outside Property, to support insureds in the Denver, CO area. This 9-12 month program includes comprehensive training in claim handling, policy interpretation, and customer service, with work across residential and commercial sites and a mix of remote and office environments.

Selected candidates will develop skills to handle 1st party property claims, learn to gather evidence, determine coverage, and communicate findings while pursuing required

Formación

• Bachelor's Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

Responsabilidades

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third‑party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by‑laws and other relevant documents which may have an impact).
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
• Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Conocimientos

Customer service experience

Licensing in adjuster

Microsoft Office

Communication skills

Judgement & decision making

Attention to detail

Conflict resolution

Willingness to learn

Organization

Open to learning

Educación

Bachelor's Degree

High School Diploma or GED

Herramientas

Claims management software

Estimating software

Descripción del empleo

Travelers is seeking an Associate Claim Rep, Outside Property, to support insureds in the Denver, CO area. This 9-12 month program includes comprehensive training in claim handling, policy interpretation, and customer service, with work across residential and commercial sites and a mix of remote and office environments.

Selected candidates will develop skills to handle 1st party property claims, learn to gather evidence, determine coverage, and communicate findings while pursuing required