Remote Promotion Terms Support Specialist

Hrstalentsolutions; El Paso (TX); Remote; USD 39,000 - 41,000; Full time

Job summary

Hrstalentsolutions seeks a Promotion Terms Inquiry Assistant to handle questions about active offers remotely. This customer service role involves reviewing published terms, recording cases, and escalating exceptions to the campaign owner.

The position can be full-time or part-time and pays $28.35–$30.10 per hour. It combines customer service, office administration, and marketing support in a distributed work setup.

Qualifications

• Experience in customer service, office administration, or marketing is useful but not required.

Responsibilities

• Read assigned questions about an active digital offer.
• Check the approved campaign page or terms for the correct version.
• Respond to straightforward date or process questions using supplied wording.
• Note a code failure or unclear exclusion for review.
• Refer account-specific pricing and exceptions to authorized staff.
• Record the response and source used in the online case.
• Flag an outdated link or repeated customer confusion to the campaign owner.

Skills

Customer service

Office administration

Marketing

Job description

Hrstalentsolutions seeks a Promotion Terms Inquiry Assistant to handle questions about active offers remotely. This customer service role involves reviewing published terms, recording cases, and escalating exceptions to the campaign owner.

The position can be full-time or part-time and pays $28.35–$30.10 per hour. It combines customer service, office administration, and marketing support in a distributed work setup.