Remote Live Chat Support Specialist

Hrstalentsolutions; Spokane (WA); Remote; USD 36,000 - 52,000; Full time

Job summary

Hrstalentsolutions is seeking a Live Chat Inquiry Assistant for remote online customer service at $32 per hour. You will read customer messages, consult approved information, provide clear answers or next steps, and route complex issues to the appropriate team.

The role emphasizes concise, accurate chat responses and proper record-keeping. Key duties include identifying questions, using approved sources, staying calm, and keeping conversations organized.

Qualifications

• Strong written communication skills.
• Ability to read approved information and give clear answers.
• Experience in customer service or office administration is useful but not required.

Responsibilities

• Identify customer questions before replying.
• Check available help information and permitted records.
• Write concise replies suitable for chat windows.
• Ask one clear question when information is missing.
• Explain handoffs to other teams when needed.

Skills

Written communication

Customer service

Office administration

Tools

Chat tool

Job description

Hrstalentsolutions is seeking a Live Chat Inquiry Assistant for remote online customer service at $32 per hour. You will read customer messages, consult approved information, provide clear answers or next steps, and route complex issues to the appropriate team.

The role emphasizes concise, accurate chat responses and proper record-keeping. Key duties include identifying questions, using approved sources, staying calm, and keeping conversations organized.