Remote Project Manager – Field Readiness & Knowledge

H&R Block, Inc.; Northern (KY); Hybrid; USD 63,000 - 94,000; Full time

Job summary

H&R Block, Inc. is seeking a Project Manager for Field Planning Client Readiness to prepare tax offices for seasonal and operational changes.

You will manage workforce planning, client readiness, and knowledge management to ensure reliable guidance for associates and clients. The role requires coordinating multiple streams across Workforce Planning, Training, People and Culture, Finance, and Operations while maintaining calendars, milestones, and readiness materials.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3 years of related project management experience.
• Demonstrated decision-making, analytical and problem-solving skills.
• Strong oral, written and interpersonal communication abilities.
• Facilitation and presentation skills essential.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office and collaboration tools.

Responsibilities

• Lead workforce planning, client readiness, and knowledge management projects.
• Coordinate hiring, training, certification, and scheduling readiness workstreams.
• Partner with cross-functional teams including Finance, Operations, and Product.
• Maintain readiness plans, calendars, roadmaps, and risk registers.
• Develop and maintain guidance, training resources, and reference materials.
• Translate operational changes into clear guidance and FAQs.
• Gather field feedback and identify risks and opportunities.
• Facilitate readiness discussions and align stakeholders on decisions.
• Document lessons learned and recommendations for future readiness work.

Skills

Decision making

Analytical thinking

Problem solving

Communication

Facilitation

Prioritization

Microsoft Office

Project management tools

Education

Bachelor's degree in related field

Tools

PM software

Dashboard tools

Job description

H&R Block, Inc. is seeking a Project Manager for Field Planning Client Readiness to prepare tax offices for seasonal and operational changes.

You will manage workforce planning, client readiness, and knowledge management to ensure reliable guidance for associates and clients. The role requires coordinating multiple streams across Workforce Planning, Training, People and Culture, Finance, and Operations while maintaining calendars, milestones, and readiness materials.