Engagement & Communications Project Lead

H&R Block; Missouri; On-site; USD 63,000 - 94,000; Full time

Job summary

H&R Block is seeking a Project Manager, Engagement and Communications, to connect corporate initiatives with the field teams in our tax offices. You will lead engagement activities, coordinate across Operations, Training, Communications, and Product, and ensure teams have the information and support to succeed.

You will manage plans for leadership meetings, advisory councils, and engagement networks, while tracking milestones, risks, and action items across multiple projects.

Qualifications

• Bachelor’s degree or equivalent with related work experience.
• 3+ years in project or program management, communications planning, or similar work.
• Ability to lead in a matrix environment and virtually.
• Strong written, oral, and interpersonal communication; able to present to multiple levels.

Responsibilities

• Manage project plans for engagement programs, leadership meetings, advisory councils, and support networks.
• Coordinate engagement activities with field leaders, business partners, and cross-functional teams.
• Lead support and escalation routines to resolve questions and improve associate experience.
• Facilitate feedback discussions to uncover barriers and readiness concerns.
• Develop agendas, facilitator guides, talking points, surveys, and follow-up materials for events.
• Capture and analyze field feedback, best practices, and trends to inform decisions.
• Track milestones, action items, risks, and follow-ups across multiple projects.
• Align messaging and readiness activities with Operations, Training, Communications, and Product teams.
• Measure engagement effectiveness through participation trends and adoption indicators.
• Document lessons learned and recommend improvements for future engagements.

Skills

MS Office

Product planning tools

Analytical thinking

Communication skills

Facilitation skills

Presentation skills

Team collaboration

Education

Bachelor’s degree in related field

PMP certification or equivalent

Tools

Project planning tools

Job description

H&R Block is seeking a Project Manager, Engagement and Communications, to connect corporate initiatives with the field teams in our tax offices. You will lead engagement activities, coordinate across Operations, Training, Communications, and Product, and ensure teams have the information and support to succeed.

You will manage plans for leadership meetings, advisory councils, and engagement networks, while tracking milestones, risks, and action items across multiple projects.