Project Manager, Field Planning Client Readiness

H&R Block, Inc.; Northern (KY); Hybrid; USD 63,000 - 94,000; Full time

Job summary

H&R Block, Inc. is seeking a Project Manager for Field Planning Client Readiness to prepare tax offices for seasonal and operational changes.

You will manage workforce planning, client readiness, and knowledge management to ensure reliable guidance for associates and clients. The role requires coordinating multiple streams across Workforce Planning, Training, People and Culture, Finance, and Operations while maintaining calendars, milestones, and readiness materials.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3 years of related project management experience.
• Demonstrated decision-making, analytical and problem-solving skills.
• Strong oral, written and interpersonal communication abilities.
• Facilitation and presentation skills essential.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office and collaboration tools.

Responsibilities

• Lead workforce planning, client readiness, and knowledge management projects.
• Coordinate hiring, training, certification, and scheduling readiness workstreams.
• Partner with cross-functional teams including Finance, Operations, and Product.
• Maintain readiness plans, calendars, roadmaps, and risk registers.
• Develop and maintain guidance, training resources, and reference materials.
• Translate operational changes into clear guidance and FAQs.
• Gather field feedback and identify risks and opportunities.
• Facilitate readiness discussions and align stakeholders on decisions.
• Document lessons learned and recommendations for future readiness work.

Skills

Decision making

Analytical thinking

Problem solving

Communication

Facilitation

Prioritization

Microsoft Office

Project management tools

Education

Bachelor's degree in related field

Tools

PM software

Dashboard tools

Job description

About the Role

Asa Project Manager, Field Planning Client Readiness, you willhelppreparetax offices forseasonal and operationalchanges that affect associates and clients.You will manage projects that bring together workforce planning, client readiness, and knowledge managementactivitiesso teams have the guidance, resources, and information they need to execute with confidence.

This role is important because clear planning and reliable information help tax offices deliver a consistent client experience. You will work with business partners and leaders to identify needs, remove barriers, and turn feedback into practical solutions that support successful implementation. This position may support a variety of projects throughout the year based on business priorities, seasonal needs, and readiness efforts.

Day today,you’ll...

• Manage workforce readiness and knowledge governance projects that support seasonal and operational execution.
• Coordinate hiring, training, certification, compensation readiness, scheduling, capacity management, specialties, and recruiting workstreams.
• Partner with Workforce Planning, Training, People and Culture, Finance, Operations, Communications, Product teams, Advisors, and field leaders.
• Maintain readiness plans, calendars, roadmaps, milestones, risks, decisions, and status updates.
• Support and maintain employee guidance, procedures, training resources, job aids, shared team sites, and other reference materials that help tax offices prepare for daily operations.
• Translate operational changes into clear guidance, leader resources, frequently asked questions, and readiness materials for tax offices.
• Gather field feedback, operational insights, and performance themes to identify risks, barriers, and improvement opportunities.
• Facilitate readiness discussions to align stakeholders, confirm decisions, and clarify next steps.
• Document contact strategy artifacts, inventories, lessons learned, and recommendations to improve future readiness work.

Required Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• 3 years minimum related work experience in project management, operations, field support, business readiness, communications, knowledge management, or related work
• Demonstrated decision-making, analytical, and problem-solving skills
• Effective oral, written, and interpersonal communication skills
• Strong facilitation and presentation skills
• Proven ability to manage priorities, deadlines, and multiple projects or workstreams
• Proficiency with Microsoft Office software and collaboration or project management tools

Preferred Qualifications

• PMP certification, equivalent project management training, or completed coursework toward project management certification
• Experience in tax, financial services, retail, seasonal operations, field leadership, consulting, or other operationally complex environments
• Experience supporting client readiness, workforce readiness, business readiness, product readiness, or associate enablement
• Experience with workforce planning, scheduling, staffing, or tax office execution practices
• Experience using dashboards, operational metrics, feedback themes, or performance insights to support project decisions
• Experience with governance, compliance, risk management, content quality, knowledge management, or documentation practices
• Experience in a consulting environment
• Some tax or financial background

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$62,800.00 - $94,200.00/Yr.

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