Engagement & Communications Project Lead

H&R Block, Inc.

Missouri

On-site

USD 63,000 - 94,000

Full time

2 days ago

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Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Job summary

H&R Block, Inc. is seeking a Project Manager, Engagement and Communications to connect corporate initiatives with our tax offices.

You will lead engagement activities that support successful implementation, create two-way dialogue with field leaders, and ensure teams have the information and support they need to succeed. Collaborating across Operations, Training, Communications, Product, and Field Leadership, you will coordinate meetings, feedback channels, and engagement programs that

Qualifications

Bachelor's degree in a related field or equivalent experience.

Responsibilities

Manage project plans for engagement programs, leadership meetings, advisory councils, and support networks.
Lead engagement activities with field leaders and cross-functional teams.
Facilitate feedback discussions to uncover barriers and improvement opportunities.
Develop agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events.
Capture and analyze field feedback and trends to inform business decisions.
Track milestones, action items, risks, and follow-ups across multiple projects.
Coordinate with Operations, Training, Communications, and Product to align messaging and readiness.
Measure engagement effectiveness through participation trends and adoption indicators.
Document lessons learned and recommend improvements.