Remote Program Operations Lead for SaaS Process Automation

Gradient AI; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Stock options

Unlimited vacation

Remote-friendly

Full benefits

Job summary

Gradient AI is seeking a Program Operations Lead to manage projects and cases across health underwriting products. You will coordinate intake, prioritization, assignment, and end-to-end tracking, while maintaining visibility across client portfolios.

The role requires leading cross-functional collaboration with Product, Data Science, Implementation, QA, and Client Executives, and leveraging Jira, Salesforce, and Excel to automate and improve reporting and processes.

Qualifications

• 7+ years of experience in service delivery, implementation management, issue and case management, or project and program coordination in a software/SaaS setting.
• Strong working knowledge of Jira, Excel, and Salesforce, with ability to build and maintain reports, dashboards, and trackers.

Responsibilities

• Own project and case management across health underwriting products, from intake and prioritization to end-to-end tracking.
• Maintain a centralized view of status, timelines, risks, and priorities across the portfolio.

Skills

Project coordination

Cross-functional work

Process improvement

Data-driven reporting

Communication skills

Time management

Tools

Jira

Salesforce

Excel

Job description

Gradient AI is seeking a Program Operations Lead to manage projects and cases across health underwriting products. You will coordinate intake, prioritization, assignment, and end-to-end tracking, while maintaining visibility across client portfolios.

The role requires leading cross-functional collaboration with Product, Data Science, Implementation, QA, and Client Executives, and leveraging Jira, Salesforce, and Excel to automate and improve reporting and processes.