SaaS Onboarding & Programs Lead

Ascensus; Missouri; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Ascensus is a leading technology and service platform powering savings plans across America. We seek a Program Leader to own end-to-end onboarding programs from planning through execution and continuous improvement, driving scalable playbooks and governance.

You will partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, and Training teams to ensure onboarding readiness and post-implementation issue resolution, while safeguarding confidential data

Qualifications

• Bachelor's degree in Business, Information Systems, Communications, or related field.
• 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
• Experience managing cross-functional business initiatives.
• Strong project management, communication, and stakeholder management skills.
• Experience with SaaS products and software deployment processes.

Responsibilities

• Own end-to-end onboarding programs from planning through execution and continuous improvement.
• Define program goals, success metrics, milestones, and governance models.
• Develop scalable onboarding frameworks, processes, and playbooks.

Skills

Program management

Cross-functional collaboration

Stakeholder management

Communication

SaaS

Education

Bachelor's degree in Business/Info Systems

Tools

CRM systems

Chorus

Onboarding platforms

Job description

Ascensus is a leading technology and service platform powering savings plans across America. We seek a Program Leader to own end-to-end onboarding programs from planning through execution and continuous improvement, driving scalable playbooks and governance.

You will partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, and Training teams to ensure onboarding readiness and post-implementation issue resolution, while safeguarding confidential data