Head of AI Automation & Member Experience Ops

HealthEquity; United States; Remote; USD 140,000 - 170,000; Full time

Job summary

HealthEquity is seeking a senior Operations Lead to own the health, performance, and accuracy of our AI-powered member support experiences. The role also establishes governance and continuous improvement rhythms for automation workflows while building a scalable Automated Operations capability with defined roles and training paths.

You will mentor team members in low/no-code development and AI agent optimization, collaborate with Product, Engineering, and Operations to influence roadmaps, and

Responsibilities

• Own the health, performance, and accuracy of AI-powered member support experiences.
• Establish governance and continuous improvement rhythms for automation workflows.
• Build a scalable Automated Operations capability with defined roles and training paths.
• Mentor team members in low/no-code development and AI agent optimization.
• Collaborate with Product, Engineering, and Operations to influence roadmap decisions.
• Translate business requirements into technical solutions that improve member experience.

Job description

HealthEquity is seeking a senior Operations Lead to own the health, performance, and accuracy of our AI-powered member support experiences. The role also establishes governance and continuous improvement rhythms for automation workflows while building a scalable Automated Operations capability with defined roles and training paths.

You will mentor team members in low/no-code development and AI agent optimization, collaborate with Product, Engineering, and Operations to influence roadmaps, and