Remote Program Manager, Volunteer Engagement

American Red Cross; Maryland; Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO 15 days

Holidays 11 days

401K match

Paid Family Leave

Disability Insurance

Service awards

Job summary

The American Red Cross is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This fully remote role will manage relationships with department stakeholders and guide recruitment and onboarding processes to maximize volunteer impact.

You will analyze workforce data, develop reports, and coordinate cross-functional collaboration to deliver strategic outcomes aligned with mission objectives.

Qualifications

• Education: Bachelor’s degree or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Skills & Abilities: Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.
• Excellent oral and communication skills, including training and presentations.
• Excellent interpersonal, verbal and written communication skills.
• Develop project plans, budgets, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work on a team.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

MS Office

Presentation skills

Training module development

Communication skills

Analytical thinking

Team player

Education

Bachelor's degree or equivalent

Job description

The American Red Cross is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This fully remote role will manage relationships with department stakeholders and guide recruitment and onboarding processes to maximize volunteer impact.

You will analyze workforce data, develop reports, and coordinate cross-functional collaboration to deliver strategic outcomes aligned with mission objectives.