Remote Program Manager, Operations Process

Gatik; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Gatik is seeking a detail-oriented Program Manager, Operations Process to own and improve workflows powering autonomous trucking operations. You’ll design, document, and maintain processes, SOPs, and templates while partnering with Operations, Fleet Maintenance, Safety, Training, and Engineering to ensure scalable, high-quality processes.

You will lead gates, reviews, and change management, driving lean practices and continuous improvement across multiple sites in the USA.

Qualifications

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or related field, or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across several teams or workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
• Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Responsibilities

• Own processes end to end across multiple workstreams, keeping them current and aligned from start to finish.
• Design and maintain workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
• Set templates and standards for processes, SOPs, work instructions, and change requests.
• Run quality gates and approvals for new and changed processes before rollout.
• Lead process creation by partnering with stakeholders to scope, design, and launch new processes.
• Run regular process reviews to audit, identify gaps, and drive updates.
• Partner with SMEs to capture expertise and drive adoption.
• Apply lean tools to simplify workflows and improve quality and efficiency.
• Manage process change and ensure training before rollout.
• Gather field feedback and turn it into targeted improvements.

Skills

Process ownership

Workflow design

Documentation templates

SOP development

Lean principles

Stakeholder collaboration

Lucidchart

Visio

Miro

Confluence

Education

Bachelor’s degree in Industrial Engineering, Operations Management, Business, or related field

Tools

Jira

ServiceNow

Smartsheet

Lucidchart

Confluence

Job description

Gatik is seeking a detail-oriented Program Manager, Operations Process to own and improve workflows powering autonomous trucking operations. You’ll design, document, and maintain processes, SOPs, and templates while partnering with Operations, Fleet Maintenance, Safety, Training, and Engineering to ensure scalable, high-quality processes.

You will lead gates, reviews, and change management, driving lean practices and continuous improvement across multiple sites in the USA.