Remote Operations Process Program Manager (Lean & SOPs)

Gatik AI; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Gatik is seeking a detail-oriented Program Manager, Operations Process to own and improve the workflows powering our autonomous trucking operations. You will lead process creation, review, and workflow design, and maintain templates, standards, and gates to keep quality consistent across every operational workstream.

Reporting to the Sr. Manager, Operational Excellence, you will collaborate with Operations, Fleet Maintenance, Safety, Training, and Engineering to turn knowledge into scalable

Qualifications

• Degree in Industrial Engineering, Operations Management, Business, or a related field.
• Experience creating and maintaining process documentation.
• Experience writing SOPs and process templates.
• Ability to translate subject matter expertise into usable workflows.

Responsibilities

• Own processes end to end across multiple workstreams.
• Design and maintain workflows, SOPs, and handoffs between teams.
• Create and maintain templates for processes, SOPs, work instructions, and change requests.
• Run process gating and quality gates to meet standards before rollout.
• Lead process creation and partner with stakeholders to scale operations.
• Conduct regular process reviews to identify gaps and drift.
• Collaborate with SMEs to capture expertise and drive adoption.
• Apply lean tools to simplify workflows and improve quality.

Skills

Lean principles

SOP writing

Process mapping

Documentation templates

Stakeholder collaboration

Jira/Confluence/Smartsheet

Education

Bachelor’s degree in Industrial Engineering, Operations Management, Business, or related field

Tools

Lucidchart

Visio

Miro

Confluence

Job description

Gatik is seeking a detail-oriented Program Manager, Operations Process to own and improve the workflows powering our autonomous trucking operations. You will lead process creation, review, and workflow design, and maintain templates, standards, and gates to keep quality consistent across every operational workstream.

Reporting to the Sr. Manager, Operational Excellence, you will collaborate with Operations, Fleet Maintenance, Safety, Training, and Engineering to turn knowledge into scalable