Program Manager, Operations Process

Gatik AI; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Gatik AI is seeking a detail-oriented Program Manager, Operations Process, to own and improve workflows powering autonomous trucking operations. You will lead process creation, reviews, and templates, partnering with Operations, Safety, Training, and Engineering to ensure quality and scalability.

The role is remote in the USA with travel to sites. You will drive lean practices, establish standards, and gate processes before rollout, while collaborating with SMEs to capture expertise and secure

Qualifications

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or related field, or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across multiple teams/workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Strong ability to work with subject matter experts and translate complex operational knowledge into clear processes.
• Proficiency with Lucidchart, Visio, Miro, or Confluence.

Responsibilities

• Own processes end to end across workstreams; keep them current and aligned.
• Design and maintain workflows, SOPs, maps, and handoffs between teams.
• Set templates and standards for processes and change requests.
• Run quality gates and approvals for new or changed processes.
• Lead process creation and launch new processes as markets grow.
• Run periodic process reviews to audit and update processes.
• Collaborate with SMEs to capture expertise and drive adoption.
• Apply lean tools to simplify workflows and improve quality.
• Manage process change and communications with Training.

Skills

Process engineering

Operational excellence

Program management

Lean principles

SME collaboration

Process mapping

Documentation

Quality improvement

Education

Bachelor's in Industrial Engineering

Equivalent practical experience

Tools

Lucidchart

Visio

Miro

Confluence

Job description

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik’s Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.

The company’s proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers’ logistics operations.

About the Role

Gatik is looking for a detail-oriented, improvement-minded Program Manager, Operations Process to own and improve the workflows that power our autonomous trucking operations. In this role, you will lead process creation, process review, and workflow design, and maintain the templates, standards, and gates that keep quality consistent across every operational workstream. Reporting to the Sr. Manager, Operational Excellence, you will partner closely with subject matter experts across Operations, Fleet Maintenance, Safety, Training, and Engineering to turn operational knowledge into clear, standardized, scalable processes. You will be instrumental in maintaining quality and consistency while driving lean practices and continuous improvement.

This role is remote in the USA, with travel to sites.

What You’ll Do

• Own processes end to end. Act as the accountable owner for assigned operational processes across workstreams, keeping them current, consistent, and aligned from start to finish.
• Design and maintain workflows. Build, document, and maintain operational workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
• Set templates and standards. Create and maintain standard templates for processes, SOPs, work instructions, and change requests so documentation looks and works the same everywhere.
• Run process gating. Run quality gates and approvals for new and changed processes so they meet quality, safety, and readiness standards before rollout.
• Lead process creation. Partner with stakeholders to scope, design, and launch new processes as operations and markets grow.
• Run process reviews. Hold regular reviews to audit existing processes, find gaps or drift, and drive updates.
• Partner with subject matter experts. Work closely with SMEs to capture expertise, validate process design, and secure adoption by the teams doing the work.
• Drive lean practices. Apply lean tools (value stream mapping, waste elimination, standard work, root cause analysis) to simplify workflows and improve quality and efficiency.
• Manage process change. Own version control and change management for process updates, working with Training to make sure changes are communicated and trained before rollout.
• Improve continuously. Gather feedback from the field and turn it into targeted process improvements.

What We’re Looking For

Minimum Qualifications

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across several teams or workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
• Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Preferred Qualifications

• Experience in autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations.
• Lean Six Sigma Yellow or Green Belt, or equivalent lean training.
• Experience with quality management systems or frameworks such as ISO 9001.
• Experience in a startup or high-growth environment where processes were still being defined.
• Familiarity with change management methodologies such as Prosci or ADKAR.
• Experience with workflow tools such as Jira, ServiceNow, or Smartsheet.

More about Gatik

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.

We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Visit us at Gatik for more company information and Careers at Gatik for more open roles.

Notable News

• Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs
• Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry
• Business Wire: Gatik Paves the Way for Safe Driverless Operations (‘Freight-Only’) at Scale with Industry-First Third-Party Safety Assessment Framework
• Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS
• Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that’s just the beginning
• Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services
• Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes
• Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny

Taking Care of Our Team

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.