Operations Process Excellence Manager (Remote)

Gatik

Santa Clara (CA)

Remote

USD 120,000 - 170,000

Full time

35 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Gatik is seeking a detail-oriented Program Manager, Operations Process to own and improve workflows powering its autonomous trucking operations. You will create processes, reviews, and templates, maintaining gates that ensure quality across workstreams while partnering with Operations, Fleet Maintenance, Safety, Training, and Engineering to turn expertise into scalable procedures.

This remote USA role with site travel offers a path to drive lean practices and continuous improvement in a

Qualifications

Bachelor’s degree in Industrial Engineering, Operations Management, Business, or related field or equivalent practical experience.
5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
Experience owning and maintaining processes across several teams or workstreams.
Experience designing workflows, writing SOPs, and building documentation templates.
Experience running process review or approval mechanisms.
Working knowledge of lean principles and tools.
Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Responsibilities

Own processes end to end across assigned operational workstreams, keeping them current and aligned.
Design and maintain workflows, including process maps, SOPs, and handoffs between teams.
Set templates and standards for processes, SOPs, and change requests.
Run quality gates and approvals for new or changed processes before rollout.
Lead process creation by partnering with stakeholders to scope and launch new processes.
Run regular process reviews to audit and update existing processes.
Collaborate with SMEs to capture expertise and ensure adoption by teams.
Drive lean practices to simplify workflows and improve quality and efficiency.
Manage process change and version control with Training to communicate changes.
Gather field feedback and turn it into targeted process improvements.